Key Projects
Learning Management System: Developed LMS application for the administration, documentation, tracking, reporting, automation, and delivery of medical educational courses, training and development programs. LMS is being used to organize materials, instruct learners, and assess learner progress. It is also been used for onboarding new medical staff, creating comprehensive training programs, and tracking progress. The benefits of using an LMS include improved learning outcomes, increased efficiency and productivity, reduced training costs, and improved compliance.
Trip Management System: Developed a customized Solution for administrative staff, district consultants and vendors for managing travel arrangements, as well as to track and report previous trips. This tool helped the organization to save time and money by automating travel processes, managing travel expenses, and ensuring compliance with travel policies.
Ticketing Management System: A support tool developed for organizations to track, manage, organize, and prioritize customer requests. These are essential for handling customer support inquiries, IT support requests, and other issues that need to be addressed in a timely and efficient manner.
Call Centre Customer Relationship Management Solution (Omni Channel): Developed an end to end solution along with hardware support for the organization with the Technology Partner to store critical customer information like account details and interaction history to enhance the customer experience and increase efficiency by empowering call centre agents with comprehensive customer data. These systems are used to manage and track lead interactions, such as phone calls, emails, and chats, and integrate with call centre technology to streamline interactions and improve customer service
